Here’s our tale of woe.
We’re supposed to be going out to visit a friend in the states this Halloween and in a quest for affordable flights, booked through TravelUp (via Travelsupermarket), without – sadly – doing a proper check to see what reputation they had.
Let’s just say it’s not good.
Let’s also say that it’s not good with good reason.
When we booked a small mistake was made resulting in us having a layover of 12 hours in Washington, we tried to correct this but nobody would call us back or respond to emails, meaning that even though we booked Saturday it wasn’t until today that we finally got through to anyone.
Surprise, surprise they’re not exactly cooperative with fixing anything.
If we cancel the flights we only get £51 back.
If we change our second leg, not even the whole flight, they want to charge us £750, for a flight that only costs £500 in the first place.
They even charge you to call them and deal with their inevitable shenanigans.
At every step they’ve been unhelpful, unresponsive, unwilling and it’s pretty clear they’re scam artists.
Nor are we the only people to have had similar issues. I’m linking to a few stories here:
Please pass this on so nobody else gets suckered, and maybe ask Travelsupermarket why they’re still listing a company under investigation for fraud and extortion.